Dynamics 365 AI solutions Dynamics 365 uses AI as a core ingredient to enhance, not replace, the skills and experience of business users by harnessing their domain expertise and complementing it with AI to help them be more proactive and effective in their core competencies. A full breadth of business solutions is available, including several designed specifically to provide insights through AI. Plus, Dynamics 365 solutions all work together and with the familiar Office 365 tools, you likely already use. With data and business processes unified across the organization, Dynamics 365 AI applications generate actionable insights thanks to breakthrough intelligence accessible by everyone. These solutions empower the people closest to the need to be self-starters with AI, applying their know-how to define the problem, set the parameters, and achieve outcomes.

Nurture and prioritize leads to improve strategy

A/B testing functionality allows you to try different email variations and send the ones that will best fit your audience. You can also use AI to determine the optimal time to send emails.

Predict sales objectively

Increase accuracy by supplementing seller-generated forecasts with predictive forecasting. Reduce errors and bias with AI-driven forecasts that factor in signals from the current sales pipeline and historical performance.

Free up time – Suggestion Automation: Minimize data entry with contextual, real-time suggestions for creating new records.

Communicate at the right moment: Automatically track how and when customers interact with emails. Build on positive momentum or follow up to keep deals moving.

Who Knows Whom – Build Trust: Secure warm introductions from colleagues who already have active relationships with prospects based on Microsoft Exchange data.
Focus on the right buyers: Increase conversion and win rates by using AI to prioritize leads and opportunities with the highest likelihood to convert and buy.

Empower retailers with real-time observational data to improve in-store performance. From customer movement to the status of products and store devices, Dynamics 365 Connected Store will provide a better understanding of your retail space.
Reference : https://dynamics.microsoft.com/en-us/ai/connected-store/

Help protect your e-commerce business—and your customers—against fraud to help drive down costs, achieve higher revenue, and improve your customers’ shopping experience.

Reference: https://dynamics.microsoft.com/en-us/ai/fraud-protection/

One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights enabling customer service teams to easily identify and automate common support issues using intelligent chatbots – all without having to write code.

Reference :
https://info.microsoft.com/ww-thankyou-AI-simplified.html?lcid=en-us
https://dynamics.microsoft.com/en-us/ai/overview/