Dynamics 365 Customer Service Archives - Microsoft Dynamics 365 Blog http://microsoftdynamics.in/tag/dynamics-365-customer-service/ Microsoft Dynamics CRM . Microsoft Power Platform Thu, 22 Feb 2024 15:06:07 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://i0.wp.com/microsoftdynamics.in/wp-content/uploads/2020/04/cropped-Microsoftdynamics365-blogs.png?fit=32%2C32 Dynamics 365 Customer Service Archives - Microsoft Dynamics 365 Blog http://microsoftdynamics.in/tag/dynamics-365-customer-service/ 32 32 176351444 Dynamics 365 Customer Service Knowledge Base http://microsoftdynamics.in/2024/02/22/dynamics-365-customer-service-knowledge-base/ Thu, 22 Feb 2024 15:06:07 +0000 https://ellipsesolutions.com/?p=6210 Knowledge is Power! How do you manage your knowledge in your customer service organization and get this in the hands of your customers?  This is a problem that has presented itself to many service providers for many years.  What about those “special” cases that took you so much time to solve a problem or a…...

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]]> Knowledge is Power! How do you manage your knowledge in your customer service organization and get this in the hands of your customers?  This is a problem that has presented itself to many service providers for many years.  What about those “special” cases that took you so much time to solve a problem or a…

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]]> 4855 Dynamics 365 – Send a Customer Case with Azure SMS http://microsoftdynamics.in/2023/09/28/dynamics-365-send-a-customer-case-with-azure-sms/ Thu, 28 Sep 2023 15:38:54 +0000 https://ellipsesolutions.com/?p=33652 One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time.  Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010!  It’s…...

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]]> One of the most common customer service practices is to notify the customer when they have submitted a new incident with the incident number and a message about the expected resolution time.  Historically this was done with an email sent to the customer’s email address for their tracking purposes, but that was so 2010!  It’s…

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]]> 4800 Dynamics 365 Connected Customer Service Example http://microsoftdynamics.in/2023/08/01/dynamics-365-connected-customer-service-example/ Tue, 01 Aug 2023 14:01:29 +0000 https://ellipsesolutions.com/?p=34036 In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it?  As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …...

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]]> In a world of “Internet of Things” (IoT), wouldn’t it be nice to be able to proactively service your customer’s needs almost without them knowing about it?  As our world is more connected than ever now, IoT provides service organizations abilities to monitor and identify equipment issues before they become even larger and more unmanageable. …

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]]> 4783 Dynamics 365 Customer Engagement: A Security “Blanket” of Information http://microsoftdynamics.in/2022/05/26/dynamics-365-customer-engagement-a-security-blanket-of-information/ Wed, 25 May 2022 21:46:10 +0000 https://ellipsesolutions.com/?p=36051 When it comes to the topic of “security” in the Dynamics 365 Customer Engagement platform, we are ready to “Blanket” our readers with a comfy down quilt of information. We speak and assist on this topic quite often, and shared some of this in a webinar recently. We cover the BASICS of Dynamics 365 Security…...

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]]> When it comes to the topic of “security” in the Dynamics 365 Customer Engagement platform, we are ready to “Blanket” our readers with a comfy down quilt of information. We speak and assist on this topic quite often, and shared some of this in a webinar recently. We cover the BASICS of Dynamics 365 Security…

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]]> 4547 Dynamics 365 Field (Service) of Dreams http://microsoftdynamics.in/2021/12/08/dynamics-365-field-service-of-dreams/ Wed, 08 Dec 2021 17:52:22 +0000 https://ellipsesolutions.com/?p=35417 When Customer Service and Field Service meet to “PLAY BALL”! Earlier this year, I watched the MLB game between the New York Yankees and the Chicago White Sox on the “Field of Dreams” field in Iowa. This got me thinking about the perfect “pitch-catch” scenarios between Dynamics 365 Customer Service and Dynamics 365 Field Service…what…...

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]]> When Customer Service and Field Service meet to “PLAY BALL”! Earlier this year, I watched the MLB game between the New York Yankees and the Chicago White Sox on the “Field of Dreams” field in Iowa. This got me thinking about the perfect “pitch-catch” scenarios between Dynamics 365 Customer Service and Dynamics 365 Field Service…what…

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]]> 4476 Microsoft Named a Leader for CRM Customer Engagement Center http://microsoftdynamics.in/2021/11/10/microsoft-named-a-leader-for-crm-customer-engagement-center/ Tue, 09 Nov 2021 21:06:53 +0000 https://ellipsesolutions.com/?p=35296 Another feather in the cap, notch in the belt, ace in the sleeve… whatever you want to call it at this point. Microsoft has earned the “Leader” designation in another Gartner Magic Quadrant, this time for CRM Customer Engagement Center. Like other technologies, this continues a bit of a streak for our Redmond friends, marking…...

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]]> Another feather in the cap, notch in the belt, ace in the sleeve… whatever you want to call it at this point. Microsoft has earned the “Leader” designation in another Gartner Magic Quadrant, this time for CRM Customer Engagement Center. Like other technologies, this continues a bit of a streak for our Redmond friends, marking…

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