Power Virtual Agents Archives - Microsoft Dynamics 365 Blog http://microsoftdynamics.in/tag/power-virtual-agents/ Microsoft Dynamics CRM . Microsoft Power Platform Tue, 18 May 2021 18:37:09 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 https://i0.wp.com/microsoftdynamics.in/wp-content/uploads/2020/04/cropped-Microsoftdynamics365-blogs.png?fit=32%2C32 Power Virtual Agents Archives - Microsoft Dynamics 365 Blog http://microsoftdynamics.in/tag/power-virtual-agents/ 32 32 176351444 Dynamics 365 – The “Power” of Virtual Agents (PVA) http://microsoftdynamics.in/2021/05/18/dynamics-365-the-power-of-virtual-agents-pva/ Tue, 18 May 2021 18:37:09 +0000 https://ellipsesolutions.wpcdn-b.com/?p=34279 We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative.  If you have ever started a chat session with an agent on…...

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]]> We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative.  If you have ever started a chat session with an agent on…

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