Debt doesn’t discriminate—but now, collections teams can work smarter, not harder. Microsoft’s Copilot for Dynamics 365 is revolutionizing Credits and Collections, making it easier than ever to manage outstanding balances with efficiency and precision. In this exclusive webinar, discover how AI-powered automation transforms the collections process, equipping agents with intelligent insights, automated reminders, and a…...
Process mining is a research area and technology that helps businesses understand their actual processes, and how they operate, and identify opportunities for improvement, automation, and digitalization. Process mining can be simply described as analyzing processes using event log data. Process mining is a powerful tool that offers the following benefits: Efficiency Improvement: process mining...
We all have experienced being on the receiving end of Customer Service horror stories. If you are like myself, I would prefer to self-service and seek out answers to my own questions rather than sit “on-hold” waiting for a live customer service representative. If you have ever started a chat session with an agent on…...
